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      Privacy Policy — Toykoo

      Last Updated: 02 October 2025

      Protecting your privacy is of utmost importance to Toykoo.
      We are committed to maintaining the trust and confidence of our customers by ensuring transparency in how we collect, use, and protect your personal information.

      This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the choices you have regarding your data.

      1. Why We Collect Personal Information

      We collect and use your personal data for the following purposes:

      • To process and deliver your orders efficiently.

      • To provide customer support and respond to your queries or complaints.

      • To improve our products, services, and website experience.

      • To send updates, offers, and promotions (only if you have opted in).

      • To prevent fraudulent activities and ensure secure transactions.

      2. Information We Collect

      We may collect the following categories of information:

      a. Contact Information

      Your name, email address, phone number, and shipping/billing address.

      b. Order Information

      Details of purchased items, order value, and payment method.
      (Note: We do not store your complete credit/debit card or UPI information. Payments are processed securely through verified third-party payment gateways.)

      c. Account Information

      If you create an account on our website:
      Your username, password, and account preferences.

      d. Device & Usage Information

      Data such as IP address, browser type, device information, and cookies used for analytics, personalization, and improving website functionality.

      e. Communication Data

      Records of calls, chats, emails, or WhatsApp conversations with our support team — used only for service quality, verification, and dispute resolution.

      3. How We Collect Information

      We collect your information in the following ways:

      • Directly from you when you place an order, sign up, or contact us.

      • Automatically via cookies, analytics tools, and browser settings when you use our website.

      • Through customer support interactions, including phone, email, and WhatsApp.

      4. When We Share Your Information

      We do not sell, trade, or rent your personal information to anyone.
      We share it only with trusted service partners when necessary to fulfill your order or maintain our services:

      • Courier & logistics partners – for order pickup and delivery.

      • Payment gateways – for secure processing of online payments.

      • Technology & analytics providers – to improve website performance and customer experience.

      • Legal or regulatory authorities – only when required by applicable laws.

      All partners handling your data comply with industry-standard security and privacy measures.

      5. How We Protect Your Information

      We use advanced security protocols to protect your data:

      • SSL encryption (https://) for all website transactions.

      • Payments handled through PCI-DSS-compliant payment gateways.

      • Access to personal information is restricted to authorized staff only.

      • We encourage users to use strong passwords and keep login credentials private.

      Despite our best efforts, no online platform can guarantee 100% security; however, we continuously monitor and upgrade our systems to safeguard your data.

      6. Your Rights

      You have full control over your personal information and can:

      • Access the data we hold about you.

      • Request corrections or updates to inaccurate information.

      • Request deletion of your data or account (subject to legal, tax, and order history obligations).

      • Withdraw consent or opt out of marketing emails at any time by clicking “Unsubscribe” or contacting us directly.

      To exercise these rights, email us at service. service.toykoo@gmail.com.

      7. Cookies & Tracking Technologies

      We use cookies and similar technologies to:

      • Enable essential website functions such as shopping cart, login, and checkout.

      • Understand user behavior and improve our website through analytics (e.g., Google Analytics).

      You can manage, block, or delete cookies via your browser settings.
      However, disabling cookies may affect certain website functionalities.

      8. Data Retention

      We retain your personal information only for as long as necessary to:

      • Complete the transaction or service you requested.

      • Comply with legal, accounting, and tax requirements.
        After this period, your data is securely deleted or anonymized.

      9. Policy Updates

      Toykoo reserves the right to modify or update this Privacy Policy at any time.
      Changes will be posted on this page with a revised “Last Updated” date.
      We encourage you to review this page periodically to stay informed.

      10. Contact Us

      If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:

      📧 Email: service.toykoo@gmail.com